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A Comparison of Generative Chatbots to Hudson Labs

Generative artificial intelligence is exceptional at imitating human language patterns. Generative AI, however, is not a search engine or database that can be queried. Some of the limitations of generative AI:

  1. Generative models hallucinate—This means they make up very plausible-sounding false information.

  2. A lack of reliability/repeatability—If you wish to guarantee that you get the same results every time, quality has to be sacrificed.

  3. Reasoning errors - While language models often appear to reason like a human, they are in fact doing advanced pattern matching which can fail in unpredictable ways.

Generative models are even more likely to hallucinate (invent “facts”) in areas where there is limited existing information on the web. Finance is a blindspot for most generalist language models i.e. models like GPT-4 that have been trained primarily on web data.

Generative models predict the next word to output by determining what the most likely response would be, given your input and the words it has written so far. This process ensures grammatical cohesion and that the response almost always sounds right. However, this means that generative models are not designed to provide factual information, especially in the context of a chatbot.

Chatbot do often provide factual information because it is also the “most likely” response, but it is not what they were designed to do. As shown in our experiment below, factuality rates decrease sharply in the context of more niche or complex topics like finance.

At Hudson Labs (formerly Bedrock AI), we approach these limitations by using the right language model for the right job. We ensure factuality by making sure we never put the model in a position where it will fail. This is one of the reasons we do not provide a general-purpose chatbot interface.

We use generative models to do what they do best—wordsmithing. We use in-house finance-specific models for information retrieval, topic tagging, noise reduction and more. We control the process from beginning to end in order to ensure accurate, reliable results.

Our in-house language models are trained more than 8 million pages of financial disclosure for better domain understanding. Some of our summarization workflows involve six different language models designed to perform specific tasks. Learn more about our approach to language modelling and AI research here - Financial NLP and Large Language Models - The Hudson Labs Advantage.

Our experiment

To illustrate the difference between Hudson Labs and other generative AI tools, we tested it against two chatbots—ChatGPT and a finance-specific bot, Hila.ai — on a randomly selected group of U.S. public companies:

  • Dominos (DPZ),

  • Euronet Worldwide (EEFT),

  • Hamilton Lane (HLNE),

  • Flowers Foods (FLO), and

  • Extra Space Storage (EXR).

We chose midsize companies that are moderately well-known to better illustrate chatbot failure modes. Chatbots are more likely to provide correct answers for companies like Alphabet, Meta and Tesla where there is extensive information on the web.

We selected three different aspects of qualitative business analysis to test each modelling platform — their understanding and retrieval accuracy on general business operations, business segments, and seasonality. Each requires some degree of financial or corporate “knowledge”. The results are below. We think you’ll be surprised.

Note that Hila.ai is a generative chatbot designed to pull info from SEC filings and earnings transcripts, specifically. Unlike ChatGPT, each question asked to Hila requires that the user specify a filing where the bot will search for the answer. While this adds complexity to the information search process, it is set up that way to limit the opportunity for hallucination. As shown below, however, hallucination persists.

Our comparison to ChatGPT is not apples-to-apples. For the purposes of this test, we did not provide the relevant filing to ChatGPT within the prompt. We structured it this way because the majority of users we speak with interact with chatbots without providing a source file. The comparison to Hila.ai (which we believe is using the GPT-4 API) is, however, a more appropriate comparison.

The comparison to Hila.ai demonstrates our superior results when compared to a generative model-based application using best practices regarding retrieval etc., while the comparison to ChatGPT demonstrates our results compared to the most common usage pattern.

Explore our results below.

Seasonality

We asked about how seasonality affects business revenues. We chose seasonality for this assessment because it is a data point that a human with basic financial acumen can easily find. It is consistently made available in securities filings and is less complex compared to many aspects of finance. The table below summarizes the results for each tool and illustrates how severely chatbots fail when faced with lesser-known topics, even when they are less complex.



ChatGPT - Score: 0/5

ChatGPT made up its own “facts” about seasonality for all five companies. Here are two examples:

Dominos: “The school year can affect Domino's sales. Families with children may order more frequently during the school year when they have less time for cooking.”

According to their disclosure (and confirmed by Hudson Labs), Domino’s business is not seasonal.

Extra Space Storage: "Some individuals may utilize self-storage to store holiday decorations or seasonal items.”

Extra Space Storage’s peak period is May through September, as disclosed by the company (and confirmed by Hudson Labs).

Hila.ai - Score: 0/2*

Hila could not find the answer for two companies (Extra Space Storage, Dominos) and did not have coverage for three companies (Euronet, Flowers Foods, Hamilton Lane).

Unlike ChatGPT, Hila.ai did report that it did not know the answer rather than hallucinate, which is a preferable result.

Hudson Labs - Score: 5/5

Hudson Labs achieved 100% accuracy and recall on this test.

Business segments

While the concept of business or operating segments is not a complex financial topic, we know that it’s one that is not well understood by generalist models. For instance, we have seen GPT-4 conflate the idea of a business segment with user segments, which our finance-specific models understand to be a distinct topic.

We tested whether each tool could correctly identify and retrieve information about a company’s business or operating segments. We tried multiple prompts. The table below summarizes the results.


ChatGPT - Score: 1/5

ChatGPT correctly responded for one company out of the five. It correctly answered the business segment prompt for Euronet. Here are the results for the other four companies

  • Flowers Foods—Like Hamilton Lane, Flower Foods operates a single operating segment, but ChatGPT made up lots of fictional operating segments, and they varied slightly depending on the prompt. In one example, the response stated that the company operated in “Fresh Bakery [...] Specialty and Snacking [...] Frozen Bakery [...] Foodservice and Other.” All of these segments are completely invented, and yet, they sound like they should be right.

  • Hamilton Lane—Like Flowers Foods, Hamilton Lane has a single operating segment, but ChatGPT hallucinated multiple business segments. Different prompt phrasing resulted in different hallucinations.

  • Extra Space Storage—ChatGPT hallucinated a new segment called “Portable Storage.” The phrase “Portable Storage” never appears in their disclosure.

  • Dominos—The answer varies based on the phrasing of the question. For one version of the prompt, the answer was correct; for the other, it was not.

Hila.ai - Score: 1/2*

Hila did respond correctly for Extra Space Storage. For Dominos, Hila incorrectly states that the information is unavailable in the filing, while in fact it is clearly disclosed. Hila does not yet provide coverage for three companies—Euronet, Flowers Foods, and Hamilton Lane.

Hudson Labs - Score: 5/5

Across all EDGAR issuers, Hudson Labs achieves close to 100% accuracy on business segment identification.

Business operations

We approached this test slightly differently. We asked ChatGPT and Hila.ai specific questions about the details of each company’s operations rather than an open-ended one, as done in the above. It’s important to note that in order to get the info you want from a chatbot, this assumes you already know what to ask. We asked for specifics about each company’s business. The following table summarizes whether the tool answered the prompts correctly for each company.


*Provided correct answer but was outdated

** We concluded that Hudson Labs surfaced all relevant, material operational information from the relevant forms related to business operations.The assessment of quality and accuracy was qualitative in this case and therefore subjective.

ChatGPT - Score: 1.5/5

ChatGPT provided a good list of Flowers Foods Inc.’s brands. For Domino’s, it was able to provide the number of locations, but from two years ago, for which we awarded it half a point. ChatGPT could not retrieve material information disclosed in the company’s 10-K for the other three companies.

Hila.ai - Score: 0.5/2

Hila did not have coverage for three companies (Euronet, Flowers Foods, Hamilton Lane). It did retrieve the number of stores for Extra Space Storage but from the company’s previous 10-K filing, not its most recent one. We granted it half a point. For Domino’s, Hila incorrectly reports that information on the number of locations is unavailable in the filing.

Hudson Labs - Score: 5/5

Hudson Labs proactively identifies the most relevant information about a company’s operations, so you do not have to know what to ask.

For instance, here are a few detailed tidbits you will find in Hudson Labs' AI-generated background memos, amongst other relevant information about the business operations:

  • Euronet—“The EFT Processing Segment processes transactions for a network of 45,009 ATMs and approximately 613,000 POS terminals across Europe, Africa, the Middle East, Asia Pacific, and the United States.

  • Hamilton Lane—“As of March 31, 2023, the company manages approximately $112 billion of assets under management (AUM) and approximately $745 billion of assets under advisement (AUA).”

  • Dominos—“Domino's is the largest pizza company globally, operating more than `19,800 locations in over 90 markets.”


The Hudson Labs advantage


Hudson Labs provides summaries & memos that are factual & auditable and that every equity analyst will be able to use. The tools save dozens of hours for every company covered, enabling broader coverage of adjacent sectors and companies.


Hudson achieves industry-leading quality through...

  • Finance-specific AI models (LLMs) adapted to specific tasks, trained on more than 8 million pages of corporate disclosure.

  • Breaking down complex tasks like memo generation into small subtasks for which we use specialized AI language models designed to solve that specific task e.g. topic identification. These are combined into an automated pipeline to achieve industry-leading reliability, accuracy and completeness.

  • In house financial AI research breakthroughs:

  • Proprietary noise suppression techniques means that both our AI models and our customers are more likely to see the information that matters most. This step is one of the most crucial for maintaining the quality of downstream tasks, ensuring that our summaries, memos and feeds only include high-signal data.

  • Relevance ranking ensures that the right context gets fed to the AI model at the right time, so that we collect and display the information that matters most to a capital markets professional. 


Our attention to detail and complex infrastructure developed over the last four years means we are able to provide detailed, complete and accurate results. Learn how we stack up against popular generative chatbots here.

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